Office agreement for the provision of services

This offer (hereinafter referred to as the Offer) is addressed to an unlimited circle of legal entities and individuals and is an official proposal of Alpak Park, in the person of an individual entrepreneur Gorelova Natalia Olegovna (hereinafter referred to as the “Contractor”) to conclude a video editing agreement in accordance with paragraph 2 of Art.437 of the Civil Code of the Russian Federation and the sale of tickets.The contract (offer) of the provision of services is considered concluded and acquires force from the moment a person (hereinafter referred to as a “customer”) of the actions provided for by this offer (acceptance) and meaning unconditional acceptance by a person of all conditions of this offer without any seizures or restrictions, on the following conditions:

1. Terms and definitions

1.1.“Offer” is a real proposal containing all the essential terms of the contract from which the executor’s will is seen to conclude an agreement on the conditions indicated in this sentence with any person who will respond.

1.2.“Contractor’s website” is the current site alpaca-park.com, on which the customer is located and on which this is the real agreement for the provision of services.

1.3.“Account of the Offer” - the customer performed by the actions specified in this Offer, indicating the acceptance of the conditions of the Offer in full, including the performance of actions to fulfill the conditions specified in this offer.

1.4.“Customer” is an adult capable individual, an individual entrepreneur or representative of a legal entity who entered into an agreement with the contractor as a result of the acceptance of the offer and, thereby, received the right to receive the services of the contractor and fully fulfill his obligations under the contract.

1.5.“Treaty” means this agreement-support for the provision of services (selected by the customer on the alpaca-park.com executor’s website, or coordinated between the customer and the contractor through any of the methods specified in clause 14 of this offer), concluded between the contractor and the customer as a result of the customer of the contractor and the customer by the rights and obligations specified in the currentOffer.Any link in this offer to the contract (article of the contract) and/or its conditions means the corresponding link to this offer and/or its conditions.The contract does not require fastening with seals and/or signing by the Customer and the Contractor (hereinafter referred to as the Party) while maintaining legal force.

1.6.“Parties” - the parties to the agreement - the contractor and the customer.

1.7.“Service” / “services” - the activities of the contractor, connected by the provision of services to the customer (customers).The description of the services, their conditions and cost are available on the contractor’s website at alpaca-park.com, and can also be agreed between the customer and the contractor through the use of the customer and the contractor’s e-mail, which are indicated in paragraph 14 of this offer.The conditions of the services chosen by the customer become an integral part of the contract.

1.8.“Product” is the result of the provision of services to the Contractor (videos, video greetings, etc.).

1.9.“Terms of task” - the name, description and the main characteristics of the product, detailed, including the technical requirements of the customer for the service provided by the contractor.

1.10 “Content of the site” (hereinafter referred to as the content) - protected results of intellectual activity, including texts of literary works, their names, preface, annotations, articles, illustrations, covers, musical works with or without text, graphic, textual, derivatives, composite and other works, user interfaces, visual interfaces, product signs, name of product signs, name of product signs, name of product signs, nameLogos, computer programs, databases, as well as design, structure, choice, coordination, appearance, overall style and location of this content, which is part of the site and other intellectual property objects together and/or separately contained on the site.

2. General provisions

2.1.This offer (hereinafter referred to as the Offer) belongs to the Alpak Park website, located at https://alpaca-park.com/ and to all relevant sites related to the site https://alpaca-park.com/.

2.2.The Alpak Park site (hereinafter referred to as the site) is the property of the organization, enterprise.

2.3 This offer determines all the essential terms of the contract between the contractor and the customer, including the procedure for the provision of the contractor's services.

2.4.Оферта регулирует отношения между Администрацией сайта «Альпака Парк» (далее – Администрация сайта) и Заказчиком.

2.5.The site administration reserves the right at any time to change, add or delete the points of this offer without notifying the user.

2.6.Continuing the use of the site by the User means the adoption of an agreement and amendments made to this offer.

2.7.The customer is personally responsible for checking this offer for changes in it.

2.8 of the offer, as well as all the information about the services of the Contractor: the cost, types and timing of the provision of services are published on the Contractor’s website at alpaca-park.com, and can also be agreed between the customer and the contractor through the use of the customer and the contractor, which are indicated in paragraph 14 of this offer.

3. Contract

3.1.The subject of this offer is the provision of access to the customer to the goods contained on the site and the services provided.

3.1.2.All existing (really functioning) services (services) of the site, as well as any of their subsequent modifications and further additional services (services) of the site, fall under the effect of this offer.

3.2.The site provides the customer with the following types of services (services):

• list of the services of the Alpac Park;
• online payment of services;
• access to the search and navigation tools of the site;
• providing the customer with the possibility of placing and sending messages, comments, reviews, setting assessments to the content of the site;
• access to information about services and information on the purchase of services on a paid basis;
• Other types of services (services) implemented on the pages of the site.

3.3 Access to the site is provided for free.

3.4.Types, volume, cost and terms of the provision of services are agreed by the parties in accordance with this offer, as well as published on the contractor’s website at alpaca-park.com.At the same time, the contractor undertakes to provide services on a period not exceeding 30 calendar days.The minimum service period is 1 working day.

3.5.The customer accepts and pays for the services provided in accordance with the provisions of this Agreement.

3.6 This offer is a public offer.When gaining access to the site, the customer is considered to be attached to this offer.

3.7 The use of materials and services of the site is regulated by the norms of the current legislation of the Russian Federation.

4. Rights and obligations of the parties

4.1.The site administration has the right:

4.1.1.Change the rules for using the site, as well as change the content of this site.Changes come into force from the moment of publication of the new editorial office of the offer on the site.

4.1.2.Limit access to the site in case of violation by the customer of the conditions of this offer.

4.1.3.Change the amount of payment charged for the purchase of services.Changing the cost will not be applied to customers who are registered and paid at the time of change, with the exception of cases especially agreed upon by the Site Administration.

4.1.4 to reserve the right to refuse to provide services to the customer before they commit an acceptance without explanation.

4.1.5 The customer is notified and agreed that when providing video editing services according to the customer scenario, the site administration (contractor) reserves the right to make professional amendments to improve the quality of services rendered in accordance with the video installation rules.

4.1.6 has the right to post at the end of the video your logo in the provision of video services.

4.1.7 The Site Administration undertakes to provide services in the volume and terms in accordance with the selected list of services reflected on the administration’s website at alpaca-park.com to this agreement.

4.2 The customer has the right:

4.2.1.Get access to the site use after compliance with registration and payment requirements.

4.2.2.Use all the services available on the site, as well as purchase any goods offered on the site.

4.2.3.To ask any questions related to the service on the details that are in the section of the Contacts site.

4.2.4.Use the site solely for the purposes and manner prescribed by this offer and not prohibited by the legislation of the Russian Federation.

4.2.5 has the right to contact the site administration for the duplicate of the original result of the video rendered service, in case of loss, damage within one subsequent month from the date of the service.The source material of the customer and the order project is stored in the executor archive within 30 calendar days from the date of the service.The customer has the right for an additional fee to contact the contractor to supplement the completed order.After one calendar month from the date of delivery to the Customer the result of the services rendered, the source material and the order project are removed from the archive of the Site (Contractor) administration.

4.2.6.The customer has the right to download the original result of the services rendered by the Contractor by the Video by the Filear Enforcement officer, an unlimited number of times, from any devices.The link is active within one month in from the moment the contractor is provided.

4.3.The customer of the site undertakes:

4.3.1.Provide at the request of the Site Administration additional information that is directly related to the services provided by this site.

4.3.2.To comply with the property and non -property rights of authors and other copyright holders when using the site.

4.3.3.Do not take actions that can be considered as violating the normal work of the site.

4.3.4.Do not distribute information about individuals or legal entities protected by the legislation of the Russian Federation with the use of the site.

4.3.5.Avoid any actions as a result of which the confidentiality of information protected by the legislation of the Russian Federation may be violated.

4.3.6.Do not use the site to disseminate an advertising information, otherwise with the consent of the site administration.

4.3.7 Confirm the download of the final (approved by the parties) video within a day after receiving the link (the specified action is equal to the signing by the parties to the acceptance certificate of the services rendered), in case of violation of the specified terms, the services are considered completed and adopted by the customer without disagreement.

4.3.8 Provide the site administrator when ordering the video creation services for the necessary materials and information (hereinafter the BRIF and Applications to it), which does not contradict the current legislation of the Russian Federation.The customer is obliged to indicate the correct stress in the names of settlements, organizations, names and surnames (by highlighting the vowel “title” letter), decoding abbreviations, nuances of the order with specific wishes for installation:

• Text,
• Musical preferences,
• Additional options,
• The deadline for the delivery of the servants rendered,
• Scenario (if any), as well as consent to the publication of the result of the services rendered on the Contractor’s website, on social networks and other publicly available sources of information.

4.4. The customer is prohibited:

4.4.1. Use any devices, programs, procedures, algorithms and methods, automatic devices or equivalent manual processes for access, acquisition, copying or tracking the content of the site.

4.4.2. Violate the proper functioning of the site.

4.4.3. In any way, bypass the navigation structure of the site to receive or attempt to receive any information, documents or materials by any means that are not specially presented by the services of this site.

4.4.4. Unauthorized access to the functions of the site, any other systems or networks related to this site, as well as to any services offered on the site.

4.4.5. Violate the security system or authentication on the site or on any network related to the site.

4.4.6. Follow the return search, track or try to track any information about any other site user.

4.4.7. Use the site and its content for any purpose prohibited by the legislation of the Russian Federation, as well as to incite any illegal activity or other activities that violate the rights or other persons.

4.4.8 To demand from the administration of the site (contractor) of the provision of services not included in the alpaca-park.com, by using e-mail, instant messengers, social networks, other means of communication by ordering or services not paid by the customer.If it is necessary to provide additional services, the latter are coordinated and issued in writing by a separate additional agreement, which must be signed by the parties by using email (paragraph 12 of the Offer).

5. Using the site

5.1. The site and the content that is part of the site belongs and is managed by the site administration.

5.2. The site content cannot be copied, published, reproduced, transferred or distributed in any way, and also posted in the global Internet network without the preliminary written consent of the site administration.

5.3. The maintenance of the site is protected by copyright, legislation on trademarks, as well as other rights related to intellectual property, and legislation on unfair competition.

5.4. The purchase of goods offered on the site may require the creation of the customer's account.

5.5. The customer is personally responsible for maintaining the confidentiality of the account information, including the password, as well as for all, without exception, the activities that are carried out on behalf of the customer of the account.

5.6. The customer must immediately notify the site administration of the unauthorized use of its account or password or any other violation of the security system.

5.7. The site administration has the right to unilaterally annul the user account if it has not been used for more than the number of months of calendar months in a row without notifying the user.

5.8. This Agreement extends its actions to all additional provisions and conditions for the purchase of goods and the provision of services provided on the site.

5.9. Information posted on the site should not be interpreted as a change in this agreement.

5.10. The site administration has the right to at any time without notifying the user to make changes to the list of goods and services offered on the site, and (or) to the prices applicable to such goods for their sale and (or) services rendered.

6. Special conditions and responsibility of the parties

6.1. The customer is obliged to fully compensate the Contractor with all the losses caused to him due to violations of the terms of the contract by the customer himself or a third party, in whose interests the customer was concluded by the contract.

6.2. The customer is responsible for the completeness and reliability of the information (including personal data) provided to the contractor when ordering services.In the case of changing information (including personal data) provided by the Contractor, the Customer is obliged to notify the contractor about the changes made within 1 (one) calendar day, from the date of entry into force of the corresponding changes.

6.3. The parties are exempted from liability for non-fulfillment or improper fulfillment of their obligations under the contract if they prove that proper execution was impossible due to the circumstances of the insurmountable force that the parties could not foresee and avoid-force majeure.At the same time, the presence of force majeure circumstances extends the deadline for the execution of obligations assumed under the contract before the termination of the relevant force majeure circumstances.If these circumstances apply to more than 30 (thirty) days, the parties have the right to unilaterally terminate this Agreement.

6.4. The customer is notified and agreed that in case of the customer’s refusal to provide services after the acceptance of this Agreement (that is, after their payment) and the receipt of funds to the settlement account of the Site (Contractor) administration, funds are not subject to return.

6.5 Any losses that the customer can incur in the event of an intentional or careless violation of any position of this offer, as well as due to unauthorized access to the communications of another customer, are not reimbursed by the site administration.

6.6 The site administration is not responsible for:

6.6.1 Delays or malfunctions in the process of performing operations that arose as a result of insurmountable strength, as well as any case of malfunctions in telecommunication, computer, electrical and other adjacent systems.

6.6.2. The actions of transfers, banks, payment systems and for delays related to their work.

6.6.3. The proper functioning of the site, if the customer does not have the necessary technical means for its use, and also does not bear any obligations to provide users with such means.

7. The procedure for concluding an agreement.Methods of payment of services

7.1. Ordering and buying a ticket

7.1.1. In case of non -payment or only partial payment, the order is considered unsaturated and canceled.

7.1.2. Tickets for tickets are carried out through ordering through the site https://alpaca-park.com/

7.1.3. When ordering an electronic ticket, the customer is obliged to independently verify the correctness of the email address indicated when placing an order, as well as the possibility of receiving emails from the site administration (lack of blocking the receipt of letters from the electronic address of the site administration), the operability of the postal service, and so on), as well as the operation of communication channels.

7.1.4. When applying for an electronic ticket, the customer must completely check all the information contained in the electronic ticket, namely the name of the place, date and time and personal data.

7.1.5. The customer admits that he has no complaints about the site administration and its employees for an incorrectly executed electronic ticket, since he himself did not make sure of his correctness during the execution.

7.1.6. The customer independently is responsible for the safety and protection of the electronic ticket from copying.In the case of copying an electronic ticket, access will be opened by the ticket that was presented the first.

7.1.7. The administration of the site has the right to refuse to access the entrance to the customer in a state of alcohol, drug intoxication, as well as a psycho -emotional state, creating potential danger to other visitors without returning funds.Medical examination is not required.

7.2. Payment procedure

7.2.1. Cards are accepted for payment VISA, MasterCard, Mir.

The service of payment via the Internet is carried out in accordance with the rules of international payment systems VISA, MasterCard and the Mir Payment System on the principles of confidentiality and safety of payment, for which the most modern methods of checking, encrypting and transmitting data through closed communication channels are used.

7.3. The procedure for returning purchased tickets

7.3.1. The return of tickets is carried out in accordance with the approved rules for the provision of services to the population in accordance with the Law of the Russian Federation of 07.02.1992 N 2300-1 (as amended on 05.05.2014) “On the Protection of Consumer Rights”.We draw your attention to the fact that the procedure for returning tickets is established by the site administration.

7.4. The procedure for returning tickets of reserved through the site https://alpaca-park.com/

7.4.1 To return the funds, it is necessary to contact the site administration by e-mail: info@alpaca-park.com, attach a previously purchased ticket to the letter for its further verification and annulation, and returning funds for it according to the nominal.

7.4.2. The return of funds for tickets purchased by bank transfer is carried out only to the payer’s bank card in accordance with the Regulation of the Bank of Russia dated December 24, 2004 266 - P "On the issue of bank cards and on transactions of payment cards".

7.4.3. The return of funds for an electronic ticket is carried out only to the person who paid electronic tickets and which is indicated on the electronic ticket forms.

7.4.4. After pressing the “Pay” button, you will be redirected to the secure payment page "Yookassa", where it will be necessary to enter the data of your plastic card.In case of successful authorization, you will receive a notification from the site that payment has been made and a description of the procedure for receiving goods/service.

7.5. The proper unconditional acceptance of this offer in accordance with Article 438 of the Civil Code of the Russian Federation is the payment of the contractor’s services, includingand on the basis of 100% prepayment.

7.6. The cost of services is determined in accordance with the posted price on Alpaca-park.com, through the use of e-mail, instant messengers, social networks, and other means of communication by order.Detailed information about the cost of services, a description of the additional features provided by the administration of the site for payment and receipt of services are published on the site at the address alpaca-park.com.

7.7. Payment for the cost of services is made by the customer by bank transfer by paying by bank card through an official website with a prepayment of 100%.

7.8. The obligation of the customer to pay for the work of the Site Administration is considered completed at the time of receipt of funds to the settlement account of the site administrator.Paying and/or ordering services, the customer expresses full and unconditional consent with the current conditions of the offer at the time of payment, part of which are the conditions for the provision of services.

7.9. Payment security information:

7.9.1. Payment safety is ensured using the TBANK Bank (Joint-Stock Company)), which operates on the basis of modern protocols and technologies developed by Mira with payment systems, Visa International and Mastercard Worldwide (3D-Secure: Verified by Visa, MasterCardSecurecode, miraccept).The processing of the obtained confidential data of the card holder is carried out in the process of the bank certified according to the PCI DSS standard.Safety of transmitted information is ensured using modern security protocols on the Internet.

8. Storage and processing of personal data

8.1. The customer in accordance with the Federal Law of July 27, 2006 No. 152-ФЗ “On Personal Data” as a result of the acceptance of the Offer gives the contractor the consent to the collection, storage and processing, including automated, information related to personal data (hereinafter “Personal Data”) of the customer or third party in whose interests the customer concludes the name, name, middle name, registration address, place of residence, and place of residence, contacts, contacts.Phones, email addresses, amounts of payments) including collection, systematization, accumulation, storage, clarification (update, change), use, distribution (including transmission), depersonalization, blocking, destruction of personal data.

8.2 The processing of personal data is carried out in order to conclude a contract with the executor on the basis of this Offer, any other agreements and their further execution, the implementation of calculations with the customer, decision -making or performing other actions that give rise to the legal consequences in relation to the customer or third parties, provide the customer with information provided by the contractor, fulfillment of contractual obligations to third parties, as well as in order to inform the customer, on changesIn the conditions of the provision of services, the conditions of the offer, about new products and services developed and/or offered by the contractor and/or its counterparties and partners.The customer in the acceptance of the Offer agrees to receive advertising information.

9. The validity of the contract.The procedure for changing and termination

9.1. The contract shall enter into force from the moment of the acceptance of this Agreement Agreement in the manner specified in clause 7.1 of the Agreement and applies until the parties to fully fulfill their obligations or until the moment of termination on the grounds stipulated by this Agreement, including in the absence of the technical possibility of providing services.

9.2. The customer has the right to terminate the contract unilaterally by sending a written statement of termination, in the event of incorrect provision of services, as well as non -compliance with the terms of the contract.

9.3. In the event of any disagreement or disputes between the parties of this offer, a prerequisite before applying to the court is the presentation of a claim (a written proposal for a voluntary settlement of the dispute).

9.4. The recipient of the claim within 30 calendar days from the date of its receipt shall notify the applicant in writing a complaint about the results of consideration of the claim.

9.5. If it is impossible to resolve the dispute voluntarily, any of the parties has the right to apply to the court for the protection of their rights, which are granted to them by the current legislation of the Russian Federation.

9.6. Any lawsuit in relation to the conditions of use of the site must be filed within a period after the grounds for the claim, with the exception of copyright protection for the site materials protected in accordance with the law.In case of violation of the conditions of this paragraph, any lawsuit or the grounds for the claim are repaid with a limit.

10. Other conditions

10.1. The parties recognize the legal force of documents sent by using the email of the customer and the contractor, which are indicated in clause 12 of this Offer, along with documents executed in simple written form.

11. CONTRACTOR DETAILS

Individual Entrepreneur Natalya Olegovna Gorelova

TIN 781717647428, OGRNIP 317774600578013

Checking account: 40802810100000346599

Bank: JSC "TINKOFF BANK"

BIC: 044525974

Corr. check: 30101810145250000974

Phone number: 7 (966) 032 - 66 - 66

12. EMAIL ADDRESSES OF THE CONTRACTOR

Website: alpaca-park.com

E-mail: info@alpaca-park.com