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Privacy Policy

This Personal Data Privacy Policy (hereinafter – Privacy Policy) applies to all information that "Alpaca Park", located at domain name http://alpaca-park.com/ may receive about the User during website use.

1. DEFINITION OF TERMS

1.1 The following terms are used in this Privacy Policy:

1.1.1. "Alpaca Park Website Administration" (hereinafter – Website Administration) » – authorized employees for website management, acting on behalf of Alpaca Park, who organize and (or) carry out personal data processing, as well as determine personal data processing purposes, personal data composition subject to processing, actions (operations) performed with personal data.

1.1.2. "Personal Data" - any information related to a directly or indirectly defined or definable individual (personal data subject).

1.1.3. "Personal Data Processing" - any action (operation) or set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, removal, destruction of personal data.

1.1.4. "Personal Data Confidentiality" - mandatory requirement for the Operator or other person who received access to personal data not to allow their distribution without the consent of the personal data subject or the presence of another legal basis.

1.1.5. "Online Store Website User (hereinafter User)" – a person who has access to the Website via the Internet and uses the online store Website.

1.1.6. "Cookies" — a small data fragment sent by a web server and stored on the user's computer, which the web client or web browser resends to the web server each time in an HTTP request when trying to open the corresponding website page.

1.1.7. "IP address" — a unique network node address in a computer network built on the IP protocol.

2. GENERAL PROVISIONS

2.1. User's use of the website means consent to this Privacy Policy and conditions of User's personal data processing.

2.2. In case of disagreement with the Privacy Policy conditions, the User must stop using the website.

2.3. This Privacy Policy applies only to the Alpaca Park website. Alpaca Park does not control and is not responsible for third-party websites that the User may visit via links available on the Alpaca Park website.

2.4. The Website Administration does not verify the accuracy of personal data provided by the Website User.

3. SUBJECT OF PRIVACY POLICY

3.1. This Privacy Policy establishes the obligations of the Website Administration not to disclose and ensure protection of the confidentiality regime of personal data that the User provides at the request of the Website Administration during registration on the website, sending feedback requests or when ordering services.

3.2. Personal data allowed for processing under this Privacy Policy is provided by the User by filling out the registration form on the Alpaca Park Website and includes the following information:

3.2.1. User's surname, first name, patronymic;

3.2.2. User's contact phone;

3.2.3. email address (e-mail);

3.3. The Website protects Data that is automatically transferred during viewing of advertising blocks and when visiting pages on which the statistical system script ("pixel") is installed:

  • IP address;
  • cookies information;
  • browser information (or other program that accesses advertising display);
  • access time;
  • address of the page on which the advertising block is located;
  • referrer (previous page address).

3.3.1. Disabling cookies may result in inability to access parts of the website requiring authorization.

3.3.2. The Website collects statistics on IP addresses of its visitors. This information is used to identify and resolve technical problems.

3.4. Any other personal information not specified above (purchase history, browsers and operating systems used, etc.) is subject to reliable storage and non-disclosure, except for cases provided for in pp. 5.2. and 5.3. of this Privacy Policy.

4. PURPOSES OF COLLECTING USER'S PERSONAL INFORMATION

4.1. Website Administration may use User's Personal Data for the purposes of:

4.1.1. Providing the User with access to personalized Website resources.

4.1.2. Establishing feedback with the User, including sending notifications, requests regarding Website use, service provision, processing requests and applications from the User.

4.1.3. Determining the User's location to ensure security, prevent fraud.

4.1.4. Confirming the accuracy and completeness of personal data provided by the User.

4.1.5. Creating an account for making purchases, if the User has given consent to create an account.

4.1.6. Providing the User with effective customer and technical support when problems arise related to Website use.

4.1.7. Providing the User with his consent, product updates, special offers, price information, newsletters and other information on behalf of Alpaca Park or on behalf of Alpaca Park partners.

4.1.8. Carrying out advertising activities with the User's consent.

4.1.9. Providing the User with access to partner websites or services to receive products, updates and services.

5. METHODS AND TERMS OF PERSONAL INFORMATION PROCESSING

5.1. User's personal data processing is carried out without time limit, by any legal method, including in personal data information systems using automation tools or without using such tools.

5.2. The User agrees that the Website Administration has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunications operators, exclusively for the purpose of fulfilling the User's order.

5.3. User's Personal Data may be transferred to authorized bodies of state power of the Russian Federation only on grounds and in the manner established by the legislation of the Russian Federation.

5.4. In case of loss or disclosure of personal data, the Website Administration informs the User about the loss or disclosure of personal data.

5.5. The Website Administration takes necessary organizational and technical measures to protect the User's personal information from unauthorized or accidental access, destruction, change, blocking, copying, distribution, as well as from other illegal actions of third parties.

5.6. The Website Administration together with the User takes all necessary measures to prevent losses or other negative consequences caused by loss or disclosure of User's personal data.

6. OBLIGATIONS OF THE PARTIES

6.1. The User is obliged to:

6.1.1. Provide information about personal data necessary for using the Website.

6.1.2. Update, supplement the provided information about personal data in case of changes to this information.

6.2. Website Administration is obliged to:

6.2.1. Use the received information exclusively for the purposes specified in p. 4 of this Privacy Policy.

6.2.2. Ensure storage of confidential information in confidence, not disclose without prior written consent of the User, and also not sell, exchange, publish, or disclose by other possible methods the User's transferred personal data, except for pp. 5.2. and 5.3. of this Privacy Policy.

6.2.3. Take precautionary measures to protect the confidentiality of User's personal data according to the procedure usually used to protect such information in existing business turnover.

6.2.4. Block personal data related to the corresponding User from the moment of appeal or request by the User or his legal representative or authorized body for protection of personal data subjects' rights for the verification period, in case of detection of inaccurate personal data or illegal actions.

7. LIABILITY OF THE PARTIES

7.1. Website Administration, having failed to fulfill its obligations, bears responsibility for losses incurred by the User in connection with illegal use of personal data, in accordance with the legislation of the Russian Federation, except for cases provided for in pp. 5.2., 5.3. and 7.2. of this Privacy Policy.

7.2. In case of loss or disclosure of Confidential Information, the Website Administration is not responsible if this confidential information:

7.2.1. Became public domain before its loss or disclosure.

7.2.2. Was received from a third party before it was received by the Website Administration.

7.2.3. Was disclosed with the User's consent.

8. DISPUTE RESOLUTION

8.1. Before going to court with a claim for disputes arising from relations between the Website User and the Website Administration, it is mandatory to submit a claim (written proposal for voluntary dispute resolution).

8.2. The claim recipient within 30 calendar days from the date of receiving the claim, notifies the claim applicant in writing of the results of claim consideration.

8.3. If an agreement is not reached, the dispute will be referred to a judicial body in accordance with the current legislation of the Russian Federation.

8.4. The current legislation of the Russian Federation applies to this Privacy Policy and relations between the User and the Website Administration.

9. ADDITIONAL CONDITIONS

9.1. Website Administration has the right to make changes to this Privacy Policy without User consent.

9.2. New Privacy Policy comes into force from the moment of its placement on the online store Website, unless otherwise provided by the new edition of the Privacy Policy.

9.3. All proposals or questions on this Privacy Policy should be sent to info@alpaca-park.com.

9.4. Current Privacy Policy is posted on the page at https://alpaca-park.com/.

Updated "20" June 2024